I struggled between 3-4 stars. First, beautiful sandal. Screams quality, class and style. As soon as I opened the box I was met with that high quality leather smell that I don't often experience... now its usually a chemical smell that you have to let "air out". I ordered my usual size 10. The shoe hugged my foot perfectly from front-to-back (but) when I went to take a step, my heel slipped all the way out of the shoe? I tried tightening the strap as much as I could but that didn't help. So very sad to return these sandals. I would give them a try as if you don't experience this slippage, they are a sandal you will have for a long time and will reach for often.