What is Postmates?
Postmates is an on-demand delivery service that connects customers with local couriers.
How much does same-day delivery cost?
If you are within seven miles of an eligible Banana Republic store, delivery is free with promo code: BRDELIVERY. Anything outside of seven miles will be subjected to additional fees or may not be able to be accommodated. Click here for more details.
What if I didn’t get an option for same-day delivery in my Banana Republic email?
The option should be at the top of your “Ready for Pick Up” email. Still not seeing it? It may be because same-day delivery is currently offered in select stores only. Click here to see the stores that offer same-day delivery.
How do I know if Postmates delivers to my address?
Sign in to Postmates to see if your area is eligible.
What if I don’t have a Postmates account?
Just create an account with Postmates first, and then we can submit your order.
Can I sign up for Postmates through SMS?
Not at this time.
When will my order be delivered?
Your ordered will either be delivered as soon as possible or whenever you choose to schedule it. Once your order is placed, Postmates will update you on the timing of your delivery.
What happens if my order never shows?
We hope that never happens, but if it does, please contact Postmates Support Center through the Postmates app or 888-815-7726.
What if my package is stolen or if items are missing??
Please contact Banana Republic Customer Support at 888-277-8953.
Can I return my order?
Yes, just take it back to the store. Postmates can’t return it on your behalf.
Still want to pick up your order from the store?
No problem! Learn more about Buy Online, Pick Up in Store here.
If you have any questions regarding your Postmates order, please reach out to Postmates via the app or by calling 888-815-7726.
Applies to Buy Online, Pick Up in Store orders only. Select stores only. Same-day delivery only available during store hours.